About the company
AGS (American Gaming Systems) is a global gaming company that focuses on creating engaging and entertaining casino games that provide users personalized gaming experiences.
Overview
The Challenge
The Solution
AGS’s case tells the story of tens of customers who saved ~50% of their logging time while upgrading their production quality and stability.
By applying its proprietary machine learning algorithms, the technology automatically turns millions of log records into a meaningful set of log patterns. The system then finds connections between those patterns to form your software flows and alerts you once they break.
The Impact
Combining these capabilities allowed AGS to release new versions rapidly and be notified on flow anomalies and new errors while being able to quickly investigate and solve these problems by making their Big Data small with Loggregation.
“I’m a QA manager and this tool is a lifesaver for me, it helped me catch major problems on Staging before they ever happened on our production systems. Even though I’m not a coding expert, it is now easy and intuitive and the insights it presents are totally clear and understandable. I can view endless matrixes which are extracted from the logs variables themselves without me defining anything – simply a pleasure to work with!” Alona – Head of QA
AGS is currently running over 50 log queries every day and has analyzed and resolved over 100 flow anomalies.
“The platform allowed us to never miss an error, (even if we had tens of thousands) and used Loggregation to understand just how many unique errors we had or when we got notified on new errors which did not occur in the past.”
Rachel Lewis – Gaming Operations Lead at AGS
Summary
After 12 months of using the solution on their production, AGS was able to reduce their error ratio from 0.8% of their traffic to an amazing 0.0002% and reduce their MTTD and MTTR by 70%.
Currently, their mobile application enjoys a high rank of 4.5 stars on the app stores and all clients enjoy increased stability and a smoother experience. AGS grew its customer base 3x and suffer less than 10% of the fatal errors they had before applying our solution.
More to explore
Puma
Monday.com
